of sale and guarantee

Safe payment

From U-neck we guarantee the highest security for your purchases. The payment methods we offer are completely safe and confidential. Your credit card and other payment methods’ information are completely safe thanks to our customer protection program.

We guarantee that your data will never be distributed or used without your explicit consent. We use the platforms with the highest security technology to keep your personal data and other information private and confidential, therefore no one can access to our database or extract your information. Your credit card is completely safe thanks to our protection program. Your e-mail, address contact information will not be share, according with the law in effect (Date protection law from 1988)

When you order any of our products, you must know that we offer you safe payment methods and we will deliver your products as soon as possible. The payment will be processed in Euros.

Payment methods

Shipping

The delivery of your order will be made in Spain, Latin-American, as you request, your order can be sent to:

• Your home address

• Mail office of your locality, being able to make the payment with credit card or payment on delivery (Excluding some exceptions found in the credit card’s exclusive eligibility paragraphs)

Is your responsibility. Provide us with accurate precision all the needed information for the correct delivery of your order. You will receive your order in the in the following 15 days after placing the order, or, if the package is sent to your home 72 hours after the moment it leaves our warehouse. If in the time limit of 15 days you have not received your order or has not been informed of the new estimated delivery date, you will be able to cancel your order.

Discreet shipping

At U-neck we are fully aware that, when you make a purchase in our web, you put your trust in our discretion. Therefor we take all the possible measures to guarantee your privacy.

All orders are sent in a completely discreet way so it is impossible to identify the content of our packages. Neither will be found in the exterior a distinctive that could make reference to the product inside.

The orders of our products will be sent the same day you make the purchase, the delay on delivery varies between 5 and 7 business days if it is within Europe, and 10 to 15 if it is in non-EU countries.
You must remember provide us of the exact shipping address in the order form so there won’t be any confusions and we can guarantee the delivery.

Confidentiality

First and foremost we respect your confidentiality. We guarantee that your date will never be shared or broadcasted without your explicit consent. We use the safest platforms to preserve our costumer’s information. With your purchase, your personal data will be safe.

At U-neck we are fully aware that, when you make a purchase in our web, you put your trust in our discretion. Therefor we take all the possible measures to guarantee your privacy. All orders are sent in a completely discreet way so it is impossible to identify the content of our packages. Neither will be found in the exterior a distinctive that could make reference to the product inside.

You must remember provide us of the exact shipping address in the order form so there won’t be any confusions and we can guarantee the delivery.

Return methods:

At U-neck we believe that all quality product must always present, a set of guarantees that provide safeguard for the customers and attend to solve and clarify any doubts or disconformity with the product, payment, etc. To be implemented at any time.

That is the reason why strictly enforce to follow this directive, offering all kind of guarantees, apart from a vast and detailed source of information with all the items we consider are essential, so the possible doubts our customers might get, are easy to clarify. At U-neck we trust in the affectivity of our products, therefor we offer the possibility to try it for two months compromising to refund the totality of the amount if you aren’t satisfied with the results obtained with a purchase larger than two products.

If any product of your order doesn’t meet your expectative you will have the right to withdraw in a lapse of 14 days from the moment you, or an authorized by you third party, received the package.

From June 2014, the European Union has established a new set of parameters of purchasing guarantees that rule our commercial activities. According to this policies of returns you have the right to withdraw your purchase of any massager within 14 days. This period will finish 14 days after the reception date of the products. However, if the period ends in a non-business day, the time will extend until the next business day. Within that time you can withdraw from the contract for any reason, even if you just changed your mind.

This Guarantee does not cover the possible damage by natural damage, wrong use, negligence, accident or modification of any part of the product. Neither covers the damaged derived of a wrong maintenance, connection to inadequate voltages or repairs made by anyone not related to NATURAL LOGISTICS.

To exercise your right to withdraw you must follow the steps below:

1. Request a withdraw form within the following 7 days after the 60 days of guarantee.
2. Once approved, you must print, fill the form and send it to: NATURAL LOGISTICS, Calle Ana Mariscal 5, Pozuelo de Alarcon, 28223 ESPAÑA
3. You will have to send your order along with a tracking number to avoid possible loss. (We do not make responsible for shipping charges)
4. Once received and checked the status of the product, we proceed to refund your money.

The refund conditions will be effective if you:

• Have made only one purchase
• Sends (Along with the withdraw form) all the products you bought (Full or empty) to the following address: NATURAL LOGISTICS, Calle Ana Mariscal 5, Pozuelo de Alarcon, 28223 ESPAÑA

Additionally you must:

- Print the “Money back” form and include it in the package you will send.

- Include your IBAN and SWIFT number (In case you paid with a credit card). It is an international transaction that couldn’t be made without the proper information). If you have doubts consult your bank. The forms that don’t contain this information will be automatically discarded and your money withdraw will be cancelled.

- Send your order along with a tracking number to avoid possible loss. We do not take responsibility for packages lost by the mail service
You will receive 100% of the amount paid for the product (excluding shipping)

We will confirm the request and you will get the refund of the payment thought paypal, check or wire transfer in the following 14 days after the reception of your withdraw request as long as you have returned the product to us. The right to apply for withdraw will imply the refund of the payment for the product and original shipping charges. You will assume the cost of the products return.

For reasons of health and hygiene, and based in the applicable normative, you cannot request withdraw of cosmetic products that have been unsealed after delivery.
If when you made your purchase you choose a shipping method different from the less expensive for ordinary delivery, U-neck will not refund the additional cost that might derive from it.

NATURAL LOGISTICS declares the execution of the active warranties normative, highlighting everything included in the 1/2007 law of November 16 from Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios y el Código Civil, as for any other applicable norm. If at the moment of receiving your order this has any defects, you can request substitution or refund, and subsidiary can be accorded between seller and buyer a discount for the defective product’s price, as it is established In the warranties of consumption goods legislation and other applicable normative.

Responsability

The products offered comply with the active Spanish’s legislation.

U-neck will not take responsibility for the non-delivery of the order by reasons of force majeure unforeseeable circumstances, strikes whether the entity itself, sectorial, general or promoted by workers of postal services and transport and / or communications. U-neck will not take responsibility for the aforementioned indirect damage, profit or opportunity.

U-neck reminds you that in pursuance of the provisions of the Civil Code non-emancipated minors are unable to contract. Orders for minors must be performed by those exercising parental authority or guardianship. Accidental seeking of the data of a minor, the parents or guardians may oppose the keeping and treatment.

The hyperlinked texts can take you to other websites. Yves Rocher declines all responsibility for the contents thereof conflict with legal and regulatory provisions.

Terms of sale modification

U-neck reserves the right to adapt or modify at any time the present terms of sale. The new terms of sale will be accessible by the client through the web and will be applied only in subsequent sales to the amendment.

Jurisdiction and dispute resolution

The service of THIS WEBSITE and these terms of use are governed by Spanish law. Any dispute related to the services provided through THIS WEBSITE shall be settled by consumer ombudsmen arbitration tribunals or similar to those that THE COMPANY is attached at the time of the dispute occur and the courts and relevant courts in accordance with Spanish law.